Returns policy

Unwanted Goods

Should you wish to return any unwanted items to us then please make sure that your items meet our returns process criteria. We accept any unwanted item for a refund or exchange within 14 working days from day of receipt providing that your items are still in a resaleable condition. Items must be returned free from damages, in unopened packaging and exactly how buyer received the goods at time of delivery. Please fill out the returns form enclosed in your parcel and include that inside your package for return. The customer is responsible for any items until they reach our warehouse, therefore it is highly reccomend that you send your items using a recorded or signed for delivery service. Please allow upto 14 working days from day of signature to process your refund. If you have still not received a refund then please contact us by email at contact@leedshydroponics.com. We currently do not offer a free returns service.
Cancellation policy.
 if you wish to cancel your order you can do so within 14 days under the distance selling regulations act. To cancel your order please email us at contact@leedshydroponics.com
Items Damaged In Transit
 
On receipt of your goods, please double check your parcel and all of it contents. Should your package have incurred any damages in transit, please sign for this item as damaged with the courier and contact us by phone or email within 48 hours of signature.
FAULTY GOODS
Any goods will be replaced or refunded. Should your item arrive faulty or develop a fault please contact us via email at contact@leedshydroponics.com.
Our returns address is
Leeds Hydroponics
Unit 1,
Silver Court
Intercity Way
Leeds
West Yorkshire

Terms & Conditions

  1. THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
  2. WE HAVE THE RIGHT TO REFUSE AT OUR DISCRETION TO SUPPLY ANY GOODS ORDERED BY YOU.
  3. WE WILL TREAT EACH ORDER FOR GOODS AS AN OFFER BY YOU TO PURCHASE THE GOODS SUBJECT TO THESE TERMS AND CONDITIONS.
  4. GOODS ARE SUBJECT TO AVAILABILITY .IF WE DO NOT SUPPLY THE GOODS FOR ANY REASON WE WILL NOT CHARGE YOU FOR THESE GOODS AND WE WILL REFUND ANY MONEY ALREADY PAID FOR THESE GOODS.
  5. WE WILL DO OUR BEST TO DELIVER YOUR GOODS WITHIN 3-5 WORKING DAYS.HOWEVER GOODS ARE SUBJECT TO AVAILABILITY AND SOMETIMES IT MAYBE OUT OF OUR CONTROL.
  6. SHOULD DELIVERY BE DELAYED FOR MORE THAN 14 DAYS WE WILL CONTACT YOU AS SOON AS POSSIBLE GIVING YOU THE OPTION TO CANCEL YOUR ORDER OR CARRY ON WITH THE ORDER.
  7. TO ORDER GOODS THROUGH THIS WEBSITE YOU MUST BE AT LEAST 18 YRS OF AGE.